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Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use DriveX services โ€” including our SMS/Texting communications.

Effective Date: April 28, 2026

DriveX โ€“ Privacy Policy

Operated by HG Prime Solutions Inc. (dba DriveX)

Email: support@drivex-usa.com ยท Website: drivex-usa.com

OFFICIAL

DriveX (operated by HG Prime Solutions Inc., dba DriveX) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, and SMS/text communications. We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent.

1

Information We Collect

We may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Date of birth (if required for rental eligibility)
  • Reservation details (vehicle type, dates, location)
  • Payment-related information (processed securely via third-party providers)
  • Communication records (SMS, email, or calls)
2

How We Use Your Information

We use your information to:

  • Process and manage car rental reservations
  • Communicate booking confirmations, updates, and support
  • Send important service-related messages
  • Provide customer support
  • Improve our services and user experience
  • Send promotional or marketing messages (only if you opt in)
3

SMS Communications

By providing your phone number and opting in, you agree to receive SMS messages from DriveX (HG Prime Solutions Inc.) related to:

  • Reservation confirmations
  • Booking updates
  • Customer support
  • Promotional offers (if separately consented)

Message frequency may vary. Message and data rates may apply.

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You can opt out at any time by replying STOP. For help, reply HELP.
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Your information will not be shared with third parties for their marketing purposes without your consent. Mobile information and consent for SMS communications will not be shared with affiliates or third parties for marketing or promotional purposes.
4

Sharing of Information

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We do not sell your personal information.

We may share your information with:

  • Car rental partners (such as Avis, Budget, and other providers) to fulfill reservations
  • Service providers (payment processors, communication platforms, hosting services)
  • Legal authorities if required by law
5

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration.

6

Data Retention

We retain your information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
7

Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Opt out of marketing communications at any time
8

Third-Party Services

Our website and services may use third-party providers. These providers have their own privacy policies, and we are not responsible for their practices.

9

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from children.

10

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

๐Ÿ“ฑ SMS / Texting Privacy Policy

The following section specifically governs our SMS/Texting program and is provided in addition to the general Privacy Policy above to ensure full transparency for users who interact with us via text message.

1

Introduction to our SMS/Texting

We value your privacy and are committed to protecting your personal information. This SMS/Texting Privacy Policy explains how we collect, use, and protect your information. By using our services, you agree to the terms of this policy.

2

Information We Collect

We may collect the following types of information:

  • Personal Information: Information that can identify you, such as your name, email address, and phone number, when you voluntarily provide it to us.
  • Non-Personal Information: Information that cannot be used to identify you, such as anonymous usage data, general demographic information, and referring/exit pages.
3

How We Use Your Information

We use the information we collect to:

  • Provide and improve our services.
  • Communicate with you.
  • Understand how users interact with our services.
4

Information Sharing and Disclosure

We value your privacy and are committed to maintaining the confidentiality of your information. We do not sell, trade, or otherwise transfer to outside parties your personal information. We may share your information only under the following circumstances:

  • With Your Consent: We may share information with third parties if you give us your consent to do so.
  • For Legal Reasons: We may share information to comply with laws, regulations, legal processes, or governmental requests.
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No SMS data is shared with third parties. Your mobile phone number and SMS opt-in consent will never be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
5

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee absolute security.

6

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Object to the processing of your personal information.
  • Withdraw your consent at any time.
7

Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time.
  • We will notify you of any changes by posting the new Privacy Policy on our website.
  • You are advised to review this Privacy Policy periodically for any changes.
8

Contact Us & SMS Opt-In

If you have any questions about this Privacy Policy, please contact us using the information below:

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Phone
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Mailing Address
HG Prime Solutions Inc. (dba DriveX)
653 W Edgar Rd, Apt 1240
Linden, NJ 07036

Contact Us & SMS Opt-In Form

Use the form below to contact us or to opt in to receive SMS messages from DriveX. All fields marked with * are required. Your information will only be used to respond to your inquiry and, if you opt in, to send you SMS messages as described in this policy.

๐Ÿ’ฌ Chat with us
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